Privacy Policy - Luna Arts

Luna Arts Privacy Policy

Luna Arts is committed to ensuring everyone we support can feel confident and comfortable with how we use and protect any information you share with us. We are committed to safeguarding the privacy of our website visitors, supporters, and service users.
This policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you). It covers information you provide to us online, via phone, e-mail, post, registering for one of our workshops/services, or other correspondence.
By using our website or any of our other services, or providing us with any personal information, we will assume you agree to your information being used and disclosed in the ways described in this policy.

Who We Are

Luna Arts is committed to protecting your personal information and ensuring it is processed in a fair, open and transparent manner.
Our core principles:
• We have a duty of care to people who provide us with their data
• We will never sell, rent or otherwise distribute personal information
• We do not share your contact details with third parties without your direct consent
We are a data controller under the Data Protection Act 1998 and GDPR. We ensure personal information is held, used and processed in accordance with applicable laws.
Our website is designed to comply with:
• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address and browser user agent string for spam detection. An anonymized hash of your email may be shared with Gravatar. After approval, your profile picture appears publicly with your comment.

What Information We Collect

We may collect personal information through our website, online forms, workshop/event registrations, or email correspondence.
This may include:
• Name
• Contact information
• Demographic information (postcode, ethnicity, age, gender, interests)
• Feedback from surveys and forms
• Communication preferences

What We Do With the Information

We use your information to:
• Send newsletters or requested information
• Invite you to surveys or research
• Maintain internal records
• Support our daily operations
• Improve our work
• Understand your relationship with us
• Report anonymised statistics to funders

How We Collect Information About You

Directly: When you contact us, register for workshops/events, phone us, visit our website, or speak to us in person.
Through partners: Trusted organisations may refer individuals or co-deliver workshops with us.
Through third parties: For example, if you donate through a platform that shares your information with us with your consent.

Visiting Our Website

We gather general information to improve our website experience.
Google Analytics: Records non-identifying data such as browser type, device and approximate location.
Cookies: Cookies help personalise your web experience. You can disable cookies at aboutcookies.org, though some features may not work. Contact info@lunaarts.org.uk if you wish to opt out.

Signing Up to Our Newsletter

We use Mailchimp to deliver newsletters. By subscribing, you agree to Mailchimp processing your data in accordance with data protection laws.
We monitor email open rates and clicks to improve our communications.
You can unsubscribe at any time via the link in our emails or by emailing info@lunaarts.org.uk.

Sharing Your Information

We do not:
• Share your details without your direct consent (unless required by law)
• Rent or trade marketing lists
• Undertake data mining or profiling
We may share anonymised data with funders such as Arts Council England, but you will not be identifiable.
We may disclose information where required by law or to enforce agreements.

Security & Storing Your Information

We use security measures to protect your data against unauthorised access, unlawful processing, loss or damage.
We retain your information only as long as necessary or required by law, then securely dispose of it.
Please note that internet transmission is not completely secure.
Our site may contain links to external sites whose privacy practices we cannot control.
Payment details submitted via our site are processed securely by PayPal or Stripe according to Payment Card Industry Standards.

Controlling Your Information

You have the right to:
• Change communication preferences
• Update or correct your information
• Withdraw consent
• Request deletion of your data
• Object to data processing
• Raise a complaint
• Request a copy of the information we hold*
To request any of the above, contact:
Email: info@lunaarts.org.uk
Phone: +44 7810 371988
*We may charge a £10 fee and require proof of identity.

Changes to This Policy

This policy was implemented in Dec 2025 and will be reviewed regularly. We may update it periodically and will notify you of significant changes.